Privacy Statement

We collect personal information from our customers in the regular course of doing business. This privacy statement is designed to answer some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?
We collect the following information about you:

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history
  • Product/service preferences

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on
  • what other sites you’ve visited recently

How do you use this information?
The main reasons we collect personal information from you are:

  • Credit verification
  • Customer relationship management
  • Customer service
  • Delivery services
  • Marketing
  • Orders
  • To complete a sale/transaction

If it’s a necessary part of any of these transactions, we may disclose your information to another company. For example, when you apply for credit, we pass on your personal information to a credit reporting agency so we can complete a credit check. We also pass on your name and address to a courier company to complete a delivery.
Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:
To complete a sale/transaction

  • Payment card number
  • Payment card expiry date
  • Purchase history
  • Product/service preferences

Marketing

  • Purchase history
  • Product/service preferences

Customer service

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Credit verification

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Customer relationship management

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Purchase history
  • Product/service preferences

Delivery services

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address

Orders

  • Name
  • Address
  • Postal Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase history
  • Product/service preferences

Sharing of Personal Information with Third Parties
Sometimes, we also share your personal information with other companies, for example our accounting firm.
We will also disclose your personal information if we are required by law to do so.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?
You may unsubscribe online by using simple opt out to any of our commercial electronic messages, specific information is included in those messages.
You may contact us at info@clearlycore.ca and ask us to remove you.

How do I get more information?
Our staff will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Jim Van Meggelen / CTO and Founding Partner
Address: 30 Via Renzo Drive
Phone: 4164256111
Email: jim.vanmeggelen@clearlycore.ca

You can also contact the Privacy Commissioner of Canada for assistance between the hours of 8:30 a.m. to 4:30 p.m. est, at:

Toll-free: 1-800-282-1376
Phone: (819)994-5444
Fax: (819)994-5424
TTY: (819)994-6591

or by mail at:

30 Victoria Street
Gatineau, Quebec
K1A 1H3

or on the web at:

http://www.priv.gc.ca

You can also contact your Provincial or Territorial Privacy Commissioner’s office for more information:

Ontario
Office of the Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Phone: (416) 326-3333
Toll-free: 1 (800) 387-0073 (free within Ontario)
Email: info@ipc.on.ca
Web Site: http://www.ipc.on.ca/